Refund Policy.

We want you to be confident in your purchase. If Usenet Share isn't right for you, we'll make it right.

14-Day No-Questions-Asked Refunds

All Usenet Share licenses come with a 14-day money-back guarantee from the date of purchase. No questions asked. Whether the Software doesn't meet your needs, you encountered an issue, or you simply changed your mind — we'll refund you in full.

How to Request a Refund

  1. Email support@usenetshare.com with the subject “Refund Request”.
  2. Include your order number or the email address used at checkout.
  3. We'll confirm receipt within 24 hours and process the refund within 5–10 business days.

Refund Method

Refunds are issued to the original payment method used at checkout (credit card, PayPal, etc.). The timing for the refund to appear depends on your bank or payment provider, typically 5–10 business days.

Purchases made via Stripe are refunded by WEBTEK COMMERCE LTD through Stripe. Purchases made via Paddle are refunded by Paddle, our Merchant of Record for those transactions. Either way, contact us at the address below and we'll handle the request end-to-end.

Upgrades and Partial Refunds

If you upgrade from a shorter-term license to Lifetime, the unused portion of your original license is credited toward the upgrade price. If you later request a refund on the upgrade, the refunded amount will be the upgrade price minus any consumed credit from the original license.

Exceptions

There are no exceptions to the 14-day policy. We honor every refund request made within the window, regardless of reason. Requests received after 14 days are handled on a case-by-case basis at our discretion.

Contact

Questions about refunds? Email support@usenetshare.com and we'll respond promptly.